Consumers
FireplacePartners.com makes products available that consumers currently cannot purchase online, like the Blacksmith Collection from Stoll. We also partner with traditional fireplace dealers
across the U.S. where you can view products in a retail showroom.
As an unprecedented collaboration between premier manufacturers and a national network of specialty dealers, this partnership provides the online consumer with the best possible buying experience and the highest level of service.
Online convenience with personal support
Consumers today enjoy the convenience of shopping and purchasing online. In fact, a recent survey showed 88% of all online consumers use the Internet to research products before buying them in brick and mortar stores. Consumers still desire the “human service” a specialty store provides, and our goal is to make that available to the online consumer.
FireplacePartners.com is a first in the hearth industry. We address all the issues a consumer may have when purchasing quality fireplace products online.
- A national network of dealers is available to service, measure, install or deliver the product you purchase.
- Where a local dealer is not available the manufacturer of the product will personally guarantee customer satisfaction.
- Consumers can shop the complete array of products and custom options a manufacturer offers.
- Expert customer care is provided to the consumer. Dealers and Manufacturers guide the consumer through the sales process.
Consumers can now purchase exclusive fireplace products only found in specialty stores, and receive the same level of service whether they chose to buy online or at the store. Great
value – expert advice – and complete satisfaction guaranteed by the manufacturer that designed the product.
Fireplace Partners ‘bridges the gap’ between the consumer, retailer and manufacture to satisfy the needs of the today’s sophisticated online consumer.
